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Frequently Asked Questions
What is the difference between you and other suppliers?
We have a R&D team with more than 30 years experience. We understand the needs of customers and the development trend of the market. We use professional production and testing equipment with strict quality control standards. We also have extensive experience in cooperating with big global brands.
What certifications does the system have?
The quality system is ISO9001 certified, and the environment and health management systems meet ISO14001 and OHSAS18001 standards. Products have passed CE and FCC certifications.
How long is the lead time for orders?
For normal products, the lead time is approximately 1 month. For customized products, the lead time is approximately 2 months.
What are the supported payment terms?
We support T/T payment, Western Union, and Ali payment. Please contact customer service for specific details.
How long is the product warranty period?
The warranty lasts for two years after the products are sent out from our port.
Is the doorbell suitable for extreme weather?
Yes, it is designed with IP65 waterproofing and can operate in temperatures ranging from -30°C to +60°C.
KBM Living
