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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a dedicated manufacturer. You are welcome to visit our factory facilities at any time to see our production process.
What specific products can I purchase from you?
We primarily offer integrated, floor-standing DC fast charging stations with output power ranging from 40kW to 480kW. Additionally, we provide mobile chargers with energy storage (26kWh-200kWh) and solar system products.
Do you support custom designs and branding?
Yes, we provide OEM services. We can implement your specific design requirements and place your logo on our products.
What are your accepted payment methods?
We accept a wide range of payment methods including PayPal, T/T (Bank Transfer), Credit Cards, and Western Union.
What is your warranty policy?
We provide a two-year warranty for the entire machine. In case of hardware failure, we cover the transportation costs for replacement parts. Our software includes a lifetime warranty with remote technical video support.
Do the products meet international standards for customs clearance?
Yes, our products have been sold globally and have passed relevant certifications recognized by local governments. We provide standardized documentation and packaging to ensure smooth customs clearance.
KBM Living
